WinWire – The Salvation Army Telstra Calling for O365

Customer background

The Salvation Army (TSA) is a global Christian organization that provides a wide range of social services, including disaster relief, food distribution, homeless shelters, addiction recovery programs, and more. With 10,000 staff and 1000 sites across Australia The Salvation Army is a well-respected and widely recognized organization that has played an important role in helping those in need around the world.

Customer outcome we are driving

The Salvation Army were faced with the challenge of having to replace an ageing and disparate on-premise telephony system that was unable to provide the staff with the ability to do anymore than to make a phone call. TSA were looking to enable their staff to work from anywhere and more importantly provide them with a platform that allowed them to collaborate easily whilst ensuring security, scalability at a reduced cost.

Partner impact

The Salvation Army (TSA) partnered with IComm to implement Microsoft Teams Phone & Meetings, a unified communications platform that has significantly improved the way the organisation works. The cloud-based solution has enabled The Salvation Army to better serve beneficiaries and employees across Australia. With ongoing support from IComm, the organization can continue to grow and adapt to changing needs in the future.

The impact to the Salvation Army and its officer’s is that it has brought the organisation across the country together. Someone’s physical location is no longer relevant as Microsoft teams has enabled TSA to collaborate seamlessly across their many locations.

IComm are proud to be a strong partner of the Salvation Army and support the business in better servicing their customers.

Better together

IComm as part of the Cloud Collective worked with the Salvation Army to deploy Microsoft Teams across 50+ sites for 1500 users. The introduction of teams enabled staff across the country to collaborate, share ideas and build better communities.

IComm didn’t just deploy Microsoft Teams we also wrapped our Change Management and Adoption around the solution to ensure that all staff got the best out of the new technology.

TSA Staff quickly realised how Microsoft Teams was able to foster a culture of inclusion allowing them to continue to serve the community and care for vulnerable people on a daily basis.

IComm are extremely proud of the work we have done with the Salvation Army and our partnership continues today as we look for more ways that technology can help them.