IComm’s Halcyon Change Management profiles organisational departments and their individual end users by spending between 30 minutes to one hour with each department head. Profiling organisation’s departments and building end user profiles and personas within these, provides a collective “we”, which is required to help all employees shift to a new technology and modern ways of working. It provides a platform from which an organisation can get to know and engage its personnel, by learning how they currently work, what their key work tasks are, who they work and communicate with, as well as taking into account the systems and devices they routinely use within their roles.